Refund and cancellation policy
Draft for the testing phase.
What the fees pay for
SpareSeat sells two digital services: publishing a ticket listing (₹55) and unlocking a seller's contact details (₹55). Both are delivered instantly on screen, and the contact details are also sent by email. Nothing is shipped.
Contact fee
- Once contact details are shown, the fee is not refundable, because the service has been delivered.
- If the seller tells you the tickets were already sold, report it from the listing page within 14 days. You get one free unlock to use on another listing, up to 3 times in 30 days.
- If you were charged but the contact details did not unlock, they unlock automatically once Razorpay confirms the payment, usually within minutes. If that does not happen within 24 hours, contact us with your Razorpay payment ID and we will either unlock the contact or refund you in full.
Publishing fee
- Once a listing is live, the fee is not refundable, including when you sell your tickets elsewhere or remove the listing.
- If you were charged but your listing did not go live, it goes live automatically once Razorpay confirms the payment. If that does not happen within 24 hours, contact us and we will publish it or refund you in full.
- If we remove an event you listed (for example because it does not exist) within 24 hours of your payment, we refund the publishing fee. Listings removed for breaking our terms are not refunded.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay, normally within 5 to 7 working days.
Ticket payments between users
SpareSeat does not receive or hold payments for tickets. Any payment for a ticket is made directly between buyer and seller, and SpareSeat cannot refund it.